Find answers to common questions about our caster wheels, customization, and ordering process.

Yes, we offer free samples for selected standard products. Buyers are responsible for the shipping cost. For custom-designed or specialized items, sample charges may apply. Please contact us for more details.

The MOQ for standard products typically ranges from 200 to 1,000 pieces, depending on the model and specifications. For customized items, the MOQ will vary based on design and tooling requirements. We’re happy to help you find the most suitable solution.

Yes. We offer a variety of standard color options for both the wheel and the body, such as black, grey, and white. Special colors are available upon request and may require a minimum order quantity and production feasibility confirmation.

We offer a wide range of mounting options including stem, threaded stem, grip ring stem, top plate, and expansion plug. Custom mounting types are also available. If you have a specific requirement or drawing, we can assist in recommending the right solution.

Load capacity varies by size and material. For example, a 60mm PU caster can support up to 50 kg per wheel. Please refer to the product pages or contact our team for detailed specifications.

Absolutely. We have in-house design and tooling capabilities to support custom caster development based on your drawings, application scenarios, and load requirements.

Standard products usually have a lead time of 6–10 weeks. For custom designs or new mold development, the lead time may extend to 20–30 weeks depending on the complexity and production schedule.

Yes, we provide custom packaging options including kraft boxes, barcode labels, and branded stickers. A minimum order quantity is required for custom packaging. Please contact us for more details.

Warranty periods vary by product. For example, nylon casters and leveling feet are covered under a 1-year warranty, while our PU caster wheels come with a 5-year warranty. The warranty covers manufacturing defects and non-human damage. Please retain your invoice or shipping documents for after-sales service.

Not all of our products are listed online. If you’re looking for a specific model or feature, please contact us directly. We offer a complete catalog and OEM/ODM development services to meet your specific requirements.

We ship from Taiwan under FOB (any port in Taiwan) terms by default. EXW and CIF options are also available. Both sea and air freight can be arranged based on customer preference.

For international orders, we typically accept T/T (telegraphic transfer) with a deposit and balance before shipment. For long-term partners, we can also discuss L/C or OA terms upon agreement.

Enjoying Go Co., Ltd. is committed to ensuring product quality and customer satisfaction. For any product issues discovered after delivery, we offer the following support:

1.Replacement Shipment
If minor defects are reported, we can arrange for replacement parts:
– Ship with the next regular order (to save shipping and customs costs), or
– Send separately via express air freight if the items are urgent (see below).

2.Urgent Replacement by Air Freight
For urgent needs that may affect your production or delivery schedule, we offer:
– Quick air shipment via DHL / FedEx / UPS.
– Typically dispatched within 3–5 working days upon receiving defect photos and quantities.

3.Full Documentation and Internal CAPA Process
All reported issues will be:
– Logged in our after-sales service records.
– Tracked for root cause (mold, material, process).
– Reviewed before the next production batch for preventive action and continuous improvement.